Privacy policy

Last updated: 17 October 2026

Caddelle ("we", "us") is based in Johannesburg, South Africa. This policy explains what personal information we collect through caddelle.co.za, why we collect it, and how we look after it. We handle personal information in line with the Protection of Personal Information Act (POPIA).

Information we collect

• Enquiries and orders: your name, email address, phone number, delivery address and the details of your message or order, when you contact us, request a quote or buy from us.
• Trade applications: business details and, if you choose to give them, your social media handles.
• Newsletter: your email address, if you subscribe.
• Accounts: if you sign in with Google, we receive your name and email address from Google. We never see your Google password.
• Website use: we use Google Analytics to see, in aggregate, how visitors use the site (pages viewed, device type, approximate location). This uses cookies.

How we use it

• To reply to enquiries, quote, produce, deliver and invoice orders.
• To review trade applications and manage trade accounts.
• To send our newsletter, only if you subscribed. Every email has an unsubscribe link.
• To understand and improve the website.

We do not sell your personal information.

Who we share it with

Only with service providers who help us run the business, such as our web host, email provider, Google (analytics and sign-in), couriers who deliver your order, and payment processors. They may use your information only to provide their service to us. We may also disclose information where the law requires it.

Social media

We post our own artwork to Facebook, Instagram and Pinterest. This does not involve your personal information. If you interact with us on those platforms, their own privacy policies apply to that activity.

Keeping it safe and how long we keep it

We take reasonable technical and organisational steps to protect your information. We keep it only as long as we need it for the purposes above or as the law requires (for example, accounting records), then delete or anonymise it.

Your rights

You may ask us to tell you what information we hold about you, to correct it, or to delete it, and you may object to its use or withdraw consent (for example, unsubscribe from the newsletter) at any time. Contact us through the contact page. If you are unhappy with how we handle a request, you may complain to the Information Regulator of South Africa (inforegulator.org.za).

Changes

We may update this policy from time to time. The date at the top shows when it last changed.